Limbtec Limited > Blog > Windows

This blog category contains information about Windows, of all flavours both desktops and servers.

10 Common Tech Problems Plymouth Businesses Are Eliminating From Their Business Forever

9th May 2023

They say, “You get what you tolerate” and now more than ever, we’ve been conditioned to tolerate worse service at higher prices. Companies get a ‘free pass’ simply by saying phrases like “the labour shortage,” “because COVID,” or “inflation.”

But it doesn’t have to be that way.

While you may be able to still do business even with some less-than-stellar vendors in some areas, if all your computers were to suddenly stop working, your network go down, your files gone, chances are you’d be dead in the water.

Your business depends on technology, and you need to make sure everything is up and running RIGHT and you’re protected ALL the time.

Here’s a list of ten common problems, complaints and just downright failures in service we hear of all the time…and I’ll show you how to eliminate them in your business.

  1. When you call your IT company, your message goes to voicemail and you’re stuck waiting hours (or even days) for a call back so your problem gets resolved.
  2. You often must reach out multiple times to get a problem resolved and you need to check back to see what the status is and get a timeframe.
  3. Your IT company doesn’t proactively monitor, patch and update your computer network’s critical security settings daily (or at least weekly) leaving your entire business vulnerable to attacks.  
  4. Your IT company doesn’t offer proof that they are backing up ALL your data, laptops and devices.
  5. Your IT company doesn’t meet with you regularly (at least once a quarter) to report what they’ve been doing, review projects and offer new ways to improve your network’s performance instead of waiting until you have a problem to make recommendations.
  6. Your IT company doesn’t provide detailed invoices that clearly explain what you are paying for.
  7. Your IT company doesn’t explain what they are doing and answer your questions in terms that you can understand, NOT in “geek speak” and they don’t routinely ask if there’s anything else they can help with, no matter how small.
  8. Your IT company doesn’t proactively discuss cybersecurity with you or make recommendations for protecting your network from ransomware and offer employee training videos, so they don’t fall victim to a scam.
  9. Your IT company hasn’t provided you complete network documentation, and they hold the “keys to the kingdom” refusing to give you admin passwords so you’re totally helpless if something goes wrong and you can’t get a hold of them.
  10. Techs arrive late and dressed like they just got out of bed, and you cringe every time you need to make that call because they’ll make you feel dumb or like they are ‘doing you a favor’ even though you’re paying them!

If you’re tolerating any of these common problems, know that you don’t have to! You could be paying for substandard support and worse, not be keeping your company protected.

This could jeopardize your data and your network’s security and cost you thousands in lost productivity because you and your employees are spending time dealing with problems that shouldn’t exist.

If that’s the case, then it’s time you see what else is out there and make sure you’re getting what you pay for.

To schedule a free 10-minute discovery call to see how we can get rid of your tech issues, go to https://limbtec.com/book-a-call

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What is AI?

16th March 2023
Let's start talking about AI

The whole world is suddenly talking about Artificial Intelligence.

From Alexa in your kitchen, to Siri on your phone, AI is already all around us, but new names like ChatGPT, Dall-E, Jasper and more feel like they’ve blown up the internet.

These new concepts take things WAY further, helping us to write articles, search the web with natural conversation, generate images, create code, and introduce new ways to make our daily lives even easier.

But emerging technology nearly always launches in a blizzard of geek-speak before it settles into everyday life. Early PC users might remember the ‘DOS prompt’. And when did you ever have to ‘defrag’ your phone?

Experts believe that these new AI tools will become the building blocks of a whole new world of tech, redefining the way we interact with computers and machines.

So let’s help you decode some of the terms you’ll hear this year.

Chatbot Starting with the basics, a chatbot is an app that mimics human-to-human contact. Just type or speak normally, and the chatbot will respond the same way. ChatGPT is a chatbot. If you haven’t tried it out yet, give it a go.

Deep learning This is the technique that’s used to imitate the human brain, by learning from data. Current search tools and systems use pre-programmed algorithms to respond to requests. AI tools are trained on concepts and conversations in the real-world, and learn as they go to provide human-like responses.

Machine intelligence The umbrella term for machine learning, deep learning, and conventional algorithms. “Will machine intelligence surpass human ingenuity?”

Natural Language Understanding (NLU) helps machines understand the meaning of what we say, even if we make grammatical errors or speak with different regional accents.

Weak AI is the most common form of AI in use right now. Weak AI is non-sentient and typically focuses on a single or small range of activities – for instance writing, or repurposing video content. Strong AI, on the other hand has the goal of producing systems that are as intelligent and skilled as the human mind. Just not yet.

This is just the tip of the iceberg, but trust us – you’re going to be hearing a lot more about AI in the months and years to come.

If you’d like more help to understand how AI might form part of your business, just get in touch.

Published with permission from Your Tech Updates.

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Windows is the prime target for cyber criminals

18th December 2022
Windows is the prime target for cyber criminals

Windows is the prome target for cyber criminals, the bigget reason why is its huge dominance in the workplace. The bad actors are trying to steal your information, disrupt your business, or hold your data to ransom.

Tens of millions of attempted malware attacks were discovered throughout this year, and a massive 95% of those threats were targeted at Windows.

Although most of these are unsuccessful, those that are succsessful can cause havoc for the affected businesses. The best way to minimise or prevent this is by taking all possible precautions to protect your business and your data.

  • Hardware and software companies release regular updates to address threats to Windows users, as well as security patches designed specifically to deal with new risks. These should all be installed as soon as they become available.
  • Your people should be regularly trained in how to spot cyber security threats and what to do if they suspect one.
  • And because it’s not possible to protect every business from 100% of all threats, it’s also important that you have a strong resilience plan in place.

Resilience Plan

This should detail exactly how your business should react if it falls victim to a cyber attack and who should be notified to take action. Everyone in the company should have access to this document and know to report any potential attack as quickly as possible – that’s the best way to lessen its impact.

If you have an IT service provider, they’ll be able to make the best recommendations to keep your business safe and secure, train your people, and even provide monitoring to spot any potential danger before it becomes a problem.

This is something we do every day. So if we can help your business become more resilient, just get in touch.

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Passkeys could improve the way you work.

22nd August 2022
Passkeys could improve the way you work, forever

Passkeys could improve the way you work, a few months back we looked at passkeys as the successor to the password.

Now, we’re hearing that Apple will start rolling out Passkeys in the next few months in iOS 16. And we’re excited.

Though it’s caused a bit of confusion. Apple is going to great lengths to market the Passkey, and understandably, people have assumed that it’s a feature exclusive to Apple.

That’s not the case.

In fact, Passkeys will be used in a joint effort to boost online security by Apple, Microsoft and Google. The reason Apple is promoting this new feature so hard is to get the message out there.

Microsoft and Google are also keen to spread the word so that people understand how Passkeys work.

The more people take advantage of Passkeys, the safer our businesses are online.

Passkeys could improve the way you work

Passkeys – otherwise known as FIDO authentication – work by letting you log into an app or website with just your username and your pre-authenticated device, most probably your phone.

Your device generates a cryptographic token, which makes the second part of a cryptographic key pair. When the pair matches, you’re allowed access to the app or website.

What that means in practice is when you’re logging in, you just use your phone to prove its really you. You’ll just unlock it using your face, fingerprint or PIN.

So long as your phone is within Bluetooth range of your computer it will work.

And without needing a password… bliss…

It’s a far more secure way to access apps and keep your accounts safe from cyber criminals. You never see your cryptographic token, so it takes away a lot of the danger of having your login credentials stolen.

Cyber criminals will be unable to use their normal tactics – such phishing emails, brute force attacks, or key loggers – to steal your credentials.

They’ll need your physical device, making remote hacking much less likely.

If you use Windows Hello, you’ll see that Passkeys are already supported. And it won’t be long until all three tech giants roll out support across their entire product range.

Before then, if you’d like any help or advice on keeping your apps and accounts safer, just give us a call.

Published with permission from Your Tech Updates.

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Coming to Windows 10 Soon.

22nd August 2022
Coming to Windows 10 Soon.

There’s no denying the Windows 11 has a lot of really cool new features, and some of these will be coming to windows 10 soon.

If you haven’t made the move from Windows 10 yet, you’re missing out.

But there’s good news. To make the (eventual) move from Windows 10 to 11 a little easier, Microsoft is sharing a couple of 11’s most useful features.

Coming to Windows 10 Soon.

The first should make printing a little easier. We can hear your cheers from here! Anything that makes printing easier is OK in our book too. Printers don’t have a terrible reputation for nothing…

This feature makes printing PIN-protected. That means when you want to print a document, you’ll send it off to the printer – but it’ll only print when you’ve reached the printer and entered your PIN.

This removes the risk of you printing something confidential and leaving it on the printer for everyone to see.

Or accidentally printing several copies of the same document. Yes, this will reduce paper waste.

And that’s not all…

There’s a second really useful feature coming over to Windows 10. It’s called Focus Assist and works alongside do not disturb.

Switching on do not disturb is great when you want a little uninterrupted time to finish a task or do some research. But if you use it a lot, you might miss a notification that you really needed to see.

Focus Assist stops that from happening. You use it alongside do not disturb and it still allows important and time-sensitive notifications and messages to reach you.

These features have been in testing since June this year. There’s still no date for when they’ll be released to everyone with Windows 10. But they’re on their way.

If you can’t wait to try more of the time saving and productivity boosting features that Windows 11 has to offer, give us a call to see how we can help you make the switch.

Published with permission from Your Tech Updates.

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The Global Chip Shortage and your business.

24th July 2022
The global chip shortage and what it means for your business.

The global chip shortage has been with us for the past couple of years, the tech world has been struggling with a huge shortage of chips.

But it’s not just tech businesses that are feeling the impact.

Pretty much everything we use every day has at least one chip in it. Laptops and desktops, sure. But also household appliances, even our cars. It’s hard to find an electric device without at least one chip.

This global chip shortage has the potential to disrupt our modern lives.

Did you know, it’s been ongoing since 2020 (ah, that year really was a gift, wasn’t it)?

It started during the pandemic as production fell while demand went up.

Other events since have made it worse, including extreme weather, the Ukraine war and a factory fire.

The need to increase chip production

We’re told that increasing chip production isn’t easy. It can take years to build a new factory because of the unique production demands.

Of course, all of this is someone else’s problem. Let’s make it real to you – what does this actually mean for your business?

Essentially it means you need to plan ahead more.

Some of the technology you need to run your business may be in short supply.

As an example, getting large numbers of the same laptop might be difficult, compared to getting just 2 or 3.

And some of the essential devices you rarely think about as they’re in the background, such as network switches, are currently much harder to get.

As you push your business towards increased growth it means planning ahead more than ever before.

Industry experts expect the shortage to last into next year… and it could be even longer.

Would you like to run your growth plans by us, so we can advise what might need to be ordered, when? Get in touch.

Published with permission from Your Tech Updates.

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Staff Working remotely need to be secure.

18th July 2022

Are your remote staff, as secure as they need to be, we explore a recent report.

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Why your Windows Updates may fail!

12th February 2022
Windows Updates may fail

So you do what you believe is right and install those windows updates as soon as they become available. Congratulations, but it might not be enough!

Microsoft has just released a piece of information which is crucial to ensuring your computer remains up to date, and you will need to take action to achieve this.

Windows Updates are crucial for all of our devices.

Updates are released regularly to help protect us from the security flaws and vulnerabilities that cyber criminals will exploit. Also, these updates help us by making software and applications more usable and adding new features.

It’s best practice to run updates as soon as possible on every machine across your business. If you do this already well done, if you don’t perhaps you should talk to us to help you?

There’s a but

According to Microsoft, an enormous number of Windows PCs aren’t up to date.

Why?

So what’s happening?

  1. Some of it maybe staff clicking the ‘later’ button when they get the update notifications. As updates can be time consuming and sometimes people need to get on with their work. Though we certainly don’t condone this behaviour we do understand it.
  2. Technical problems with updates may account for some of these out-of-date PCs, too.

But the majority of update issues are coming from something else entirely…

Microsoft Windows needs to be connected to the internet for a very long time for updates to work properly. Recently Microsoft stated that devices need to remain on and connected to the internet for a minimum of two consecutive hours, and six hours in total. That gives your device time to successfully download the update and install it.

Here is what to do to make sure Windows Update Succeed.

It is simple you need to make sure your devices are all left on and powered up overnight.

This may also mean that you have to check your Power Management settings, to stop your devices from going into hibernation mode or deep sleep too quickly.

To offset any environmental impact you should also ensure you’re following the recommended power settings on each device. If you’d like any help checking these settings, and that all of your devices are running the latest security updates, just get in touch.

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