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Beware of These 2024 Emerging Technology Threats

17th January 2024
Beware of These 2024 Emerging Technology Threats

The global cost of a data breach last year was USD $4.45 million. This is an increase of 15% over three years. As we step into 2024, it’s crucial to be aware of emerging technology threats. Ones that could potentially disrupt and harm your business.

Technology is evolving at a rapid pace. It’s bringing new opportunities and challenges for businesses and individuals alike. Not all technology is benign. Some innovations can pose serious threats to our digital security, privacy, and safety.

In this article, we’ll highlight some emerging technology threats to be aware of in 2024 and beyond.

Data Poisoning Attacks

Data poisoning involves corrupting datasets used to train AI models. By injecting malicious data, attackers can skew algorithms’ outcomes. This could lead to incorrect decisions in critical sectors like healthcare or finance. Some actions are vital in countering this insidious threat. These include protecting training data integrity and implementing robust validation mechanisms.

Businesses should use AI-generated data cautiously. It should be heavily augmented by human intelligence and data from other sources.

5G Network Vulnerabilities

The widespread adoption of 5G technology introduces new attack surfaces. With an increased number of connected devices, the attack vector broadens. IoT devices, reliant on 5G networks, might become targets for cyberattacks. Securing these devices and implementing strong network protocols is imperative. Especially to prevent large-scale attacks.

Ensure your business has a robust mobile device management strategy. Mobile is taking over much of the workload Organisations should properly track and manage how these devices access business data.

Quantum Computing Vulnerabilities

Quantum computing, the herald of unprecedented computational power, also poses a threat. Its immense processing capabilities could crack currently secure encryption methods. Hackers might exploit this power to access sensitive data. This emphasises the need for quantum-resistant encryption techniques to safeguard digital information.

Artificial Intelligence (AI) Manipulation

AI, while transformative, can be manipulated. Cybercriminals might exploit AI algorithms to spread misinformation. They are already creating convincing deepfakes and automating phishing attacks. Vigilance is essential as AI-driven threats become more sophisticated. It demands robust detection mechanisms to discern genuine from malicious AI-generated content.

Augmented Reality (AR) and Virtual Reality (VR) Exploits

AR and VR technologies offer immersive experiences. But they also present new vulnerabilities. Cybercriminals might exploit these platforms to deceive users, leading to real-world consequences.

Ensuring the security of AR and VR applications is crucial. Especially to prevent user manipulation and privacy breaches. This is very true in sectors like gaming, education, and healthcare.

Ransomware Evolves

Ransomware attacks have evolved beyond simple data encryption. Threat actors now use double extortion tactics. They steal sensitive data before encrypting files. If victims refuse to pay, hackers leak or sell this data, causing reputational damage. 

Some defenses against this evolved ransomware threat include:

  • Robust backup solutions
  • Regular cybersecurity training
  • Proactive threat hunting

Supply Chain Attacks Persist

Supply chain attacks remain a persistent threat. Cybercriminals infiltrate third-party vendors or software providers to compromise larger targets. Strengthening supply chain cybersecurity is critical in preventing cascading cyber incidents. Businesses can do this through rigorous vendor assessments, multi-factor authentication, and continuous monitoring.

Biometric Data Vulnerability

Biometric authentication methods, such as fingerprints or facial recognition, are becoming commonplace. But users can’t change biometric data once compromised, like they can passwords. Protect biometric data through secure encryption. Ensure that service providers follow strict privacy regulations. These are paramount to preventing identity theft and fraud.

Advanced Phishing Attacks

Phishing attacks are one of the oldest and most common forms of cyberattacks. These attacks are becoming more sophisticated and targeted thanks to AI. For example, hackers customize spear phishing attacks to a specific individual or organization. They do this based on online personal or professional information.

Another example is vishing attacks. These use voice calls or voice assistants to impersonate legitimate entities. They convincingly persuade victims to take certain actions.

Ongoing employee phishing training is vital. As well as automated solutions to detect and defend against phishing threats.

Tips for Defending Against These Threats

As technology evolves, so do the threats that we face. Thus, it’s important to be vigilant and proactive. Here are some tips that can help:

  • Educate yourself and others about the latest technology threats.
  • Use strong passwords and multi-factor authentication for all online accounts.
  • Update your software and devices regularly to fix any security vulnerabilities.
  • Avoid clicking on suspicious links or attachments in emails or messages.
  • Verify the identity and legitimacy of any callers or senders. Do this before providing any information or taking any actions.
  • Back up your data regularly to prevent data loss in case of a cyberattack.
  • Invest in a reliable cyber insurance policy. One that covers your specific needs and risks.
  • Report any suspicious or malicious activity to the relevant authorities.

Need Help Ensuring Your Cybersecurity is Ready for 2024?

Last year’s solutions might not be enough to protect against this year’s threats.  Don’t leave your security at risk. We can help you with a thorough cybersecurity assessment, so you know where you stand.

Contact us today to schedule a chat.

Article used with permission from The Technology Press.

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Your 15-Step IT Profitability Road Map For 2024

12th January 2024
IT Profitability Road Map For 2024

If you’re hoping to cut costs and boost profitability in 2024 without compromising productivity or efficiency, assessing the technology you use in day-to-day operations is one of the first areas in your business to examine.

We’ve created a road map that you can use to go step-by-step through your organisation to determine if and where you can be saving money or utilizing new or better technology to improve operational efficiency.

  1. Technology Inventory:
  • Conduct a comprehensive inventory of your current technology assets, including hardware, software licenses and peripherals like monitors, printers, keyboards, etc.
  • Identify outdated or underutilised equipment that can be upgraded or decommissioned.
  1. Software Licensing And Subscriptions:
  • Review all software licenses and subscriptions to ensure compliance.
  • Identify any unused or redundant software and eliminate unnecessary expenses.
  1. Cloud Services Optimization:
  • Evaluate your usage of cloud services and consider optimizing resources based on actual needs.
  • Monitor and adjust cloud service subscriptions to match fluctuating business demands.
  • Evaluate security protocols for cloud-based services to ensure you’re not at risk of a data breach. This can be an expensive problem, so do not skip it.
  1. Energy Efficiency:
  • Implement energy-efficient practices, such as consolidating servers, using energy-efficient hardware and optimizing data center cooling.
  • Consider virtualisation to reduce the number of physical servers, saving both energy and hardware costs.
  1. Remote Work Infrastructure:
  • Optimise remote work capabilities to support flexible working arrangements. Inefficiency in this area will decrease productivity, inflate costs and increase cyber security risks.
  • Invest in secure collaboration tools and virtual private network (VPN) solutions for remote access.
  1. Data Storage Optimization:
  • Assess data storage needs and implement data archiving strategies to free up primary storage. Are you saving documents you don’t need? Are there redundant files that should be removed?
  • Consider cloud storage options for scalability and cost-effectiveness.
  1. Network Performance:
  • Regularly monitor and optimize network performance to ensure faster and more reliable data transfer, reduce downtime, enhance the user experience and support cost savings, ultimately contributing to the overall efficiency and success of your business operations.
  • Implement quality of service (QoS) settings to prioritise critical applications and services.
  1. IT Security Measures:
  • Regularly update and patch software to address security vulnerabilities.
  • Ensure that antivirus, anti-malware and other security solutions are up-to-date and active.
  • Conduct regular security audits and employee training to prevent security breaches.

 NOTE: This cyber security measures list barely scratches the surface. If you haven’t had a professional dig into your security solutions, this needs to be a priority. Data breaches are expensive and can shut a business down. Click here to book a call with our team.

  1. IT Help Desk Efficiency:
  • Implement or optimise an IT help desk system to streamline support requests.
  • Use a faster, more efficient ticketing system to track and prioritise IT issues, improving response times and resolution rates.
  1. Mobile Device Management (MDM):
  • Implement MDM solutions to manage and secure mobile devices used by employees.
  • Enforce policies that ensure data security on company-issued or BYOD (bring your own device) devices.
  1. Vendor Management:
  • Review vendor contracts and negotiate better terms, or explore competitive options.
  • Consolidate vendors where possible to simplify management and potentially reduce costs.
  • Evaluate vendor cyber security practices to ensure your data is as secure as possible. If they are breached and your data is released, you’re still at fault.
  1. Employee Training Programs:
  • Provide ongoing training programs to enhance employees’ IT skills and awareness.
  • Reduce support costs by empowering employees to troubleshoot common issues independently.
  1. Energy-Efficient Hardware:
  • Invest in energy-efficient hardware to reduce electricity costs and contribute to environmental sustainability.
  • Consider upgrading to newer, more power-efficient devices when replacing outdated equipment.
  1. Paperless Initiatives:
  • Explore paperless solutions to reduce printing and document storage costs.
  • Implement digital document management systems for greater efficiency and cost savings.
  1. Telecommunications Optimization:
  • Review telecom expenses and consider renegotiating contracts or exploring alternative providers.
  • Utilise Voice over Internet Protocol (VoIP) for cost-effective and scalable communication solutions.

By systematically addressing these areas, business owners can enhance their IT infrastructure, drive productivity and achieve cost savings that contribute to overall profitability. Regularly revisiting and updating this checklist will help businesses stay agile in the ever-changing landscape of technology and business operations.

If you need help implementing the action steps on this list, our team is ready to help. Click here to book a FREE 10-Minute Discovery Call with our team, where we’ll discuss what your company needs and answer questions you might have.

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How IT Support Companies Charge For Their Services – Part 2 Of 2

5th January 2024
How IT support companies charge

Continuing on from our previous blog post, we’re answering one of the most common questions we get from new prospective clients: “What do you charge for your IT services?” In the last blog posted, we discussed the most common models – break-fix and managed IT. In this post, we’ll discuss the actual fees.

The price ranges provided are industry averages based on a recent IT industry survey conducted by a well-known and trusted independent consulting firm, Service Leadership, that collects, analyses and reports on the financial metrics of IT services firms from around the country.

We are providing this information to give you a general idea of what most MSPs and IT services charge and to help you understand the VAST DIFFERENCES in service contracts that you must be aware of before signing on the dotted line. Please note that the actual price is not what’s most important but instead what you are getting for your money. There are a lot of ways “cheaper” IT firms hide the true cost of their fees, and the lowest bidder might actually end up costing you a lot more than you bargained for.

With that in mind, here are the fee ranges for IT services and IT support for small businesses in Plymouth:

Hourly Break-Fix Fees: Most IT services companies selling break-fix services charge between £40 and £120 per hour, with a one-hour minimum. In some cases, they will give you a discount on their hourly rates if you purchase and pay for a block of hours in advance.

As we discussed, this approach works best for microbusinesses that are not hosting or processing client data that is considered “sensitive,” such as health records, financial information like credit cards, National Insurance numbers, etc., and that have very simple IT. This is definitely not the approach a growing business with five-plus employees would want to choose.

Project Fees: If you are getting an IT firm to quote you for a onetime project, the fees range widely based on the scope of work outlined and the complexity of the project. If you are hiring an IT consulting firm for a project, I suggest you demand the following:

  • A detailed scope of work that specifies what “success” is. Make sure you document what your expectations are in performance, workflow, costs, security, access, etc. The more detailed you can be, the better. Clarifying your expectations up front will go a long way toward avoiding miscommunications and additional fees later on to give you what you REALLY wanted.
  • A fixed budget and time frame for completion. Agreeing to this up front aligns both your agenda and the consultant’s. Be very wary of hourly estimates that allow the consulting firm to bill you for “unforeseen” circumstances. The bottom line is this: it is your IT consulting firm’s responsibility to be able to accurately assess your situation and quote a project based on their experience. You should not have to pick up the tab for a consultant underestimating a job or for their inefficiencies. A true professional knows how to take into consideration those contingencies and bill accordingly.

Managed IT Services: Most managed IT services firms will quote you a MONTHLY fee based on the number of devices, users and locations they need to maintain. The average fee per user (employee) ranges from £20 per month to £70 per month – and those fees are expected to rise due to constant inflation and a tight IT talent labour market.

Obviously, as with all services, you get what you pay for. “Operationally mature” MSPs typically charge more because they are far more disciplined and capable of delivering cyber security and compliance services than smaller, cheaper-priced MSPs.

They also include CIO (chief information officer) services and dedicated account management, have better financial controls (so they aren’t running so lean that they are in danger of closing their doors) and can afford to hire and keep knowledgeable, qualified techs vs. junior engineers or cheap, outsourced labour.

To be clear, I’m not suggesting you have to pay top dollar to get competent IT services, nor does paying “a lot of money” guarantee you’ll get accurate advice and responsive, customer-centric services. But if an MSP is charging on the low end of £20 per employee or less, you have to question what they are NOT providing or NOT including to make their services so cheap. Often they are simply not providing the quality of service you would expect and are leaving out critical security and backup services that you definitely want to have in place.

Are you done with ongoing IT problems, downtime and ineffective systems? Then it’s time you gave us a call and let us deliver the responsive, quality IT support you want with friendly, UK-based techs who are both knowledgeable and easy to work with.

Schedule your free initial consultation with one of our senior advisors by calling us at 01752 546967 or going to www.limbtec.com/book-a-call.

On this call, we can discuss your unique situation and any concerns you have and, of course, answer any questions you have about our services and how we might be able to help you. We are also happy to provide you with a competitive bid.

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How IT Support Companies Charge For Their Services – Part 1 Of 2

3rd January 2024
IT Support Charges

Before you can accurately compare the fees, services and deliverables of one IT services company to that of another, you need to understand the two predominant pricing and service models most of these companies offer. Many companies offer a blend of the two, while others are strict about offering only one service plan. The two most popular are:

  • Time And Materials (Hourly). In the industry, we call this “break-fix” services because the IT company is called to “fix” something when it “breaks” instead of doing regular maintenance and support. These services are typically priced by the hour. The price you pay will vary depending on the provider you choose and the complexity of the problem. Ransomware removal will require a more experienced and skillful tech vs. a simple printer problem.

    Under this model, you might be able to negotiate a discount based on buying a block of hours. The scope of work might range from simply resolving a specific problem (like fixing slow WiFi or resolving an e-mail problem) to encompassing a large project like a software upgrade, implementing cyberprotections or even an office move. Some companies will offer staff augmentation and placement under this model as well.

    Similar to this are value-added reseller services. VARs typically do IT projects for organisations that have internal IT departments. The term “value-added” reseller is based on the fact that they resell hardware (PCs, firewalls, servers, etc.) and software, along with the “value-added” services of installation, setup and configuration. VARs typically service larger organisations with internal IT departments. A trend that has been gaining ground over the last decade is that fewer VARs exist, as many have moved to the managed IT services model.
  • Managed IT Services (MSP, or “Managed Services Provider”). This is a model where the IT services company, called an MSP, takes on the role of your fully outsourced IT department. In this model, they handle everything related to your IT “infrastructure.” That includes (but is not limited to) the following:
    • Troubleshooting IT problems (help desk support).
    • Setting up and supporting PCs, tablets, Macs and workstations for new and existing employees, both on-site and remote.
    • Installing and setting up applications such as Microsoft 365, Google Workspace, SharePoint, etc.
    • Setting up and managing the security of your network, devices and data to protect against hackers, ransomware and viruses.
    • Backing up your data and assisting in recovering it in the event of a disaster.
    • Providing a help desk and support team to assist employees with IT problems.
    • Setting up and supporting your phone system.
    • Monitoring and maintaining the overall health, speed, performance and security of your computer network on a daily basis.

In addition to managing your IT, a good MSP will provide you with an IT road map and budget for necessary projects to further secure your network and improve the stability and availability of critical applications, as well as ensure that your IT systems are compliant with various data protection laws (GDPR, PCI, etc.) and that your cyberprotections meet the standards on any cyber insurance plan that you have.

What are the pros and cons?

The advantage of break-fix services is that you only pay for IT support when you need it, without being locked into a monthly or multiyear contract. If you’re not happy with the service you’re getting, you can change providers easily. If you’re a microbusiness with only a few employees, very simple IT needs where you don’t experience a lot of problems and don’t host or handle sensitive data (medical records, credit cards, National Insurance numbers, etc.), break-fix might be the most cost-effective option for you.

However, the downsides of break-fix services are many, particularly if you’re NOT a microbusiness and/or if you handle sensitive, “protected” data. The five big downsides are as follows:

  1. Break-fix can be very expensive when you have multiple issues. Because you’re not a managed client, the IT company resolving your problem will likely take longer to troubleshoot and fix the issue than if they were regularly maintaining your network and therefore familiar with your environment AND had systems in place to recover files or prevent problems from escalating.
  2. Paying hourly works entirely in your IT company’s favor, not yours. Under this model, the IT consultant can take the liberty of assigning a junior (lower-paid) technician to work on your problem who may take two to three times as long to resolve an issue that a more senior (and more expensive) technician may have resolved in a fraction of the time because there’s no incentive to fix your problems fast. In fact, they’re incentivized to drag it out as long as possible, given that they’re being paid by the hour.
  3. You are more likely to have major issues. One of the main reasons businesses choose a managed services provider is to PREVENT major issues from happening. As Benjamin Franklin famously said, “An ounce of prevention is worth a pound of cure.”
  4. You can’t budget for IT services and, as already explained, could end up paying more in the long run if you have to constantly call for urgent “emergency” support.
  5. You won’t be a priority for the IT company. All IT firms prioritize their contract managed clients over break-fix clients. That means you get called back last and fit in when they have availability, so you could be down for days or weeks before they can address your problem.

Are you done with ongoing IT problems, downtime and ineffective systems? Then it’s time you gave us a call and let us deliver the responsive, quality IT support you want with friendly, US-based techs who are both knowledgeable and easy to work with.

 Schedule your free initial consultation with one of our senior advisors by calling us at 01752 546967 or going to www.limbtec.com/book-a-call

 On this call we can discuss your unique situation and any concerns you have and, of course, answer any questions you have about our services and how we might be able to help you. We are also happy to provide you with a competitive quote.

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Out With The Old: Debunking 5 Common Cybersecurity Myths To Get Ready For The New Year

20th December 2023

In today’s hyperconnected world, cybersecurity is a critical concern for individuals and organizations alike. However, as the digital landscape evolves, so do the myths and misconceptions surrounding cybersecurity. If you want to be protected, you have to understand what the real threats are and how you could be unknowingly overlooking them every single day. In this article, we will debunk 5 common cybersecurity myths to help you stay informed and protected as you take your business into 2024.

Myth 1: “I’m too small to be a target.”

One of the most dangerous cybersecurity myths is the belief that cybercriminals only target large organizations. In reality, cyber-attacks do not discriminate by size. Small businesses, start-ups and individuals are as susceptible to cyberthreats as larger enterprises. Cybercriminals often target smaller entities precisely because they may lack robust cybersecurity measures, making them easier prey. To stay safe, everyone should prioritize cybersecurity, regardless of their size or scale.

Myth 2: “Antivirus software is enough.”

Antivirus software is an essential component of cybersecurity, but it is not a silver bullet. Many people mistakenly believe that installing antivirus software on their devices is sufficient to protect them from all cyberthreats. While antivirus software can help detect and prevent known malware, it cannot stand up against sophisticated attacks or social engineering tactics. To enhance your protection, combine antivirus software with other security measures, such as firewalls, regular software updates and user education.

Myth 3: “Strong passwords are invulnerable.”

A strong password is undoubtedly an integral part of cybersecurity, but it is not foolproof. Some believe that creating complex passwords guarantees their accounts’ safety. However, even strong passwords can be compromised through various means, including phishing attacks, keyloggers and data breaches. To bolster your security, enable multifactor authentication (MFA) whenever possible, which adds an additional layer of protection beyond your password.

Myth 4: “Cybersecurity is solely an IT department’s responsibility.”

Another common misconception is that cybersecurity is exclusively the responsibility of an organization’s IT department. While IT professionals are crucial in securing digital environments, cybersecurity is a group effort. Everyone within an organization, from employees to management, should be aware of cybersecurity best practices and adhere to them. In fact, human error is a leading cause of data breaches, so fostering a culture of cybersecurity awareness is essential.

Myth 5: “My data is safe in the cloud.”

With the increasing use of cloud services, some individuals believe that storing data in the cloud is inherently secure. However, the safety of your data in the cloud depends on various factors, including the provider’s security measures and your own practices. Cloud providers typically implement robust security, but users must still manage their data securely, including setting strong access controls, regularly updating passwords and encrypting sensitive information. It’s a shared responsibility.

Cybersecurity is something you must take seriously heading into the New Year. Cyberthreats continuously evolve, and believing in these misconceptions can leave individuals and organizations vulnerable to attacks. It’s essential to stay informed, maintain a proactive stance and invest in cybersecurity measures to protect your digital assets. Remember that cybersecurity is a collective effort and everyone has a role to play in ensuring online safety. By debunking these myths and embracing a holistic approach to cybersecurity, you can better protect your digital life and business.

To start off the New Year in a secure position, get a completely free, no-obligation security risk assessment from our team. We’ll review everything you have in place and give you a full report explaining where you’re vulnerable and what you need to do to fix it. Even if you already have an IT team supporting you, a second set of eyes never hurts when it comes to your security. Book a 10-minute discovery call with our team here.

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New! A better way to find Chrome extensions

18th December 2023
New! A better way to find Chrome extensions

If you use Google Chrome, you’ll love this. Google has just rolled out a game-changing update that’s going to make your browser more powerful than ever.

It’s the revamped Chrome Web Store, featuring a fresh design and exciting new features.

Now, if you’re like me, you’ve probably spent more time than you’d care to admit sifting through the Chrome Web Store in search of the perfect extensions for your browser. Those days of endless scrolling and hunting for that elusive add-on are officially over.

First off, they’ve introduced new categories to help you quickly find what you need. Whether you’re shopping, looking for productivity tools, or are just in the mood for some entertainment, there’s a category for you. And the cherry on top? There’s now a dedicated section for AI-powered extensions.

AI Powered

These AI-powered extensions are not to be underestimated. Many of them integrate popular chatbots and even some of the best ChatGPT extensions available. Imagine having your own virtual assistant right in your browser, ready to answer questions, provide recommendations, and assist with various tasks.

And it doesn’t stop there. Google has also included a ‘suggested extensions’ section that tailors recommendations based on what you’ve previously downloaded.

There’s an ‘Editors’ spotlight’ section which promises to showcase up-and-coming extensions you might have otherwise missed.

Navigating the Chrome Web Store has become even more intuitive. The search bar has moved to the top-right corner of the screen, and Google has enhanced its capabilities. You can filter by all items or focus on featured extensions and themes, making it a breeze to find exactly what you want.

In the top-left corner, you’ll find the Extensions tab to dive deeper into add-ons for your browser. Fancy changing the look of Chrome? Simply navigate to the Themes tab. Customisation has never been this easy.

While this new Chrome Web Store update is undoubtedly exciting, let’s not forget about the importance of staying vigilant when it comes to browser security. Here are a few reminders:

  1. Monitor downloads to make sure they’re safe and relevant
  2. Never download extensions from third-party websites
  3. Make sure everyone in your business is aware of and follows the correct security measures.
  4. Regularly update Chrome and your extensions and educate your team about the importance of strong passwords and safe browsing practices.

If you’d like help finding even more productivity-boosting tools for your business, get in touch.

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How to Organize Your Cybersecurity Strategy into Left and Right of Boom

15th December 2023

In the pulsating digital landscape, every click and keystroke echoes through cyberspace. The battle for data security rages on. Businesses stand as both guardians and targets. Unseen adversaries covet their digital assets.  

To navigate this treacherous terrain takes a two-pronged approach. Businesses must arm themselves with a sophisticated arsenal of cybersecurity strategies. On one side, the vigilant guards of prevention (Left of Boom). On the other, the resilient bulwarks of recovery (Right of Boom).

Together, these strategies form the linchpin of a comprehensive defense. They help ensure that businesses can repel attacks. And also rise stronger from the ashes if breached.

In this blog post, we’ll explain how to organize your cybersecurity approach into Left and Right of Boom.

What Do “Left of Boom” and “Right of Boom” Mean?

In the realm of cybersecurity, “Left of Boom” and “Right of Boom” are strategic terms. They delineate the proactive and reactive approaches to dealing with cyber threats.

“Left of Boom” refers to preemptive measures and preventative strategies. These are things implemented to safeguard against potential security breaches. It encompasses actions aimed at preventing cyber incidents before they occur.

“Right of Boom” pertains to the post-breach recovery strategies. Companies use these after a security incident has taken place. This phase involves activities like incident response planning and data backup.

Together, these terms form a comprehensive cybersecurity strategy. They cover both prevention and recovery aspects. The goal is to enhance an organization’s resilience against cyber threats.

Left of Boom: Prevention Strategies

User Education and Awareness

One of the foundational elements of Left of Boom is employee cybersecurity education. Regular training sessions can empower staff. They help them identify phishing emails. As well as recognize social engineering attempts and adopt secure online behaviors. An informed workforce becomes a strong line of defense against potential threats.

Employee training reduces the risk of falling for a phishing attack by 75%.

Robust Access Control and Authentication

Implementing strict access control measures reduces the risk of a breach. It helps ensure employees only have access to the tools necessary for their roles.

Access control tactics include:

  • Least privilege access
  • Multifactor authentication (MFA)
  • Contextual access
  • Single Sign-on (SSO) solutions

Regular Software Updates and Patch Management

Outdated software is a common vulnerability exploited by cybercriminals. Left of Boom strategies include ensuring all software is regularly updated. They should have the latest security patches. Automated patch management tools can streamline this process. They reduce the window of vulnerability.

Network Security and Firewalls

Firewalls act as the first line of defense against external threats. Install robust firewalls and intrusion detection/prevention systems. They can help track network traffic and identify suspicious activities. Additionally, they help block unauthorized access attempts. Secure network configurations are essential to prevent unauthorized access to sensitive data.

Regular Security Audits and Vulnerability Assessments

Conduct regular security audits and vulnerability assessments. This helps to identify potential weaknesses in your systems. By proactively addressing these vulnerabilities, organizations can reduce risk. They can reduce the chance of exploitation by cybercriminals.

Penetration testing can also simulate real-world cyber-attacks. This allows businesses to evaluate their security posture effectively.

Right of Boom: Recovery Strategies

Incident Response Plan

Having a well-defined incident response plan in place is crucial. This plan should outline the steps to take in the event of a security breach.

It should include things like:

  • Communication protocols
  • Containment procedures
  • Steps for recovery
  • IT contact numbers

Regularly test and update your incident response plan. This ensures it remains effective and relevant.

Data Backup and Disaster Recovery

Regularly backing up data is a vital component of Right of Boom. Another critical component is having a robust disaster recovery plan.

Automated backup systems can ensure that critical data is regularly backed up. As well as making sure it can be quickly restored in the event of a breach. A disaster recovery plan allows businesses to resume operations swiftly after an incident..

Forensic Analysis and Learning

After a security breach, conduct a thorough forensic analysis. It’s essential to understand the nature of the attack. As well as the extent of the damage, and the vulnerabilities exploited.

Learning from these incidents enables organizations to strengthen their security posture further. This makes it harder for similar attacks to succeed in the future.

Navigating the legal and regulatory landscape after a security breach is important. Organizations must follow data breach notification laws and regulations. Timely and transparent communication with affected parties is essential. It’s vital to maintaining trust and credibility.

Get Help with a Strong 2-pronged Cybersecurity Strategy

Using Left and Right of Boom strategies can improve your security stance. These terms help you consider both important aspects of a strong defense.  

If you’d like some help getting started, give us a call today to schedule a chat.

Article used with permission from The Technology Press.

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7 Helpful Features Rolled Out in the Autumn Windows 11 Update

13th December 2023
Windows 11 Autumn update

In a world where technology constantly evolves, Microsoft stands at the forefront. It continues to pioneer innovations. Innovations that transform how we interact with our digital universe.

The fall Windows 11 update is a testament to Microsoft’s commitment to excellence. It’s more than just an upgrade. It’s a leap into the future of computing. Microsoft touts it as “The most personal Windows 11 experience.”

Let’s explore some of the great features that make this update so significant.

Microsoft Copilot: Your Intelligent Partner in Creativity

A standout feature of the fall Windows 11 update is Microsoft Copilot. This AI-driven marvel is like your personal PC assistant.

Need help summarizing a web page? Want to change to dark mode, but forgot how? Looking for a quick custom image for a social media post? Microsoft Copilot can do all that and more.

Windows Co Pilot

Image credit: Microsoft

Copilot is seamlessly integrated into Windows 11. It offers real-time suggestions and turns ideas into reality with remarkable ease. Ask it what you need, and the AI engine gets to work.

Updated Apps (Paint, Snipping Tool, Clipchamp & More)

Have you ever wished that Windows’ Snipping Tool could do more? This update grants that wish. The Snipping Tool is just one of many to get an AI upgrade.

Look for new capabilities in Paint, Clipchamp, and Photos. Get a unique image from inputting a text prompt and style. The Cocreator tool in Paint makes it easy to jumpstart your creativity. It will generate the image, then you can edit it in the same app.

Microsoft Clipchamp is one of the easiest video creator tools out there. You can now just drag in your assets and clips. Then, click to have the AI engine work its magic to create a video for you.

The new Clipchamp Auto Compose feature can:

  • Recommend scenes
  • Make edits
  • Create a narrative based on your inputs       

Easy Data Migration with Windows Backup

When you buy a new computer, moving data can be a pain. It can take hours to move your “pc life” between devices. And there’s always the risk you’ll miss something.

The new Windows Backup feature makes moving between computers easier. You can choose backup options and folders. When ready to move, it’s a simple process. You can restore the new PC from another backed-up PC.

Microsoft Edge: A Faster and More Secure Browsing Experience

Microsoft Edge received significant enhancements. These focus on speed, responsiveness, and security. The Edge Secure Network feature offers more gigabytes. Microsoft increased user storage from 1GB to 5GB. This function encrypts your internet connection to secure data.

Edge Secure Network has many features of a VPN. This is great for extra online security. It’s also helpful for companies trying to prevent breaches from clicks on phishing links

Save Energy & Battery Power

A feature called Adaptive Dimming is another enhancement of this update. Your screen slowly dims if you’re no longer paying attention. This has the dual benefit of saving energy and helping you refocus.

PC sensors power this feature as well as two others. So, it’s going to be more common with newer computers.

The other two features that use sensors are:

  • Wake on Approach
  • Lock on Leave

A More Personal Windows 11 Experience

Beyond the technical innovations, this update brings more. Including a more personal touch to the user experience. Tailored to individual preferences, Windows 11 becomes an extension of the user’s identity.

This includes things like:

  • Personalized themes
  • Custom widgets
  • Intelligent assistants

Every interaction feels curated and intuitive. It makes for a truly personalized operating system.

Other Cool Enhancements

There’s a lot of excitement packed into Windows 11. Here are a few more new features you can explore.

  • Copilot in Microsoft Shopping: Find what you need fast when shopping online. Bing will provide tailored recommendations based on your requests.
  • Content Credentials: Add an invisible digital watermark to your AI-generated images in Bing. Cryptographic methods help you tag your work.
  • Bing Chat Enterprise Updates: Boost work creativity and enjoy multimodal visual search. Find information using only images.
  • DALL.E 3 Model from Open AI: Use the Image Creator in Bing and you’ll likely be impressed. It’s had an upgrade and uses the DALL.E 3 model to render images from text prompts.

Harness the Power of Microsoft Products

Microsoft is definitely a leader in work productivity tools. And it has been for a long time. If you’re still working like it was 2020, let us help you upgrade. Employees can be more efficient than ever with the right apps.  

We’ve got your back with Microsoft 365, Windows 11, and other solutions. Our experts will guide you, so you can gain an edge on the competition.

Give us a call today to schedule a chat.Article used with permission from The Technology Press.

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When Your Facebook Or Other Online Account Gets Hacked, Who’s Responsible For The Losses?

8th December 2023

Recently, the CEO of a very successful marketing firm had their Facebook account hacked. In just a weekend, the hackers were able to run over $250,000 worth of ads for their online gambling site via their account and removed the rightful owner as the admin, causing the firm’s entire Facebook account to be shut down.

Not only are they uninsured for this type of fraud, but they were shocked to discover that Facebook, as well as their bank and credit card company, was NOT responsible for replacing the funds. Facebook’s “resolution” was that there was no fraud committed on their account because the hacker used their legitimate login credentials, and Facebook is not responsible for ensuring you keep your own personal credentials safe and confidential. Further, they didn’t have the specific type of cybercrime or fraud insurance needed to cover the losses, so they’re eating 100% of the costs.

Not only are they out $250K, but they also have to start over building their audiences on Facebook again, which took years to build. This entire fiasco is going to easily cost them half a million dollars when it’s all totaled.

In another incident, another firm logged into their account to find all of their ads were paused. Initially, they thought it was a glitch on Facebook, until they realized someone had hacked into their account, paused all of their legitimate ads and set up 20 NEW ads to their weight-loss spam site with a budget of $143,000 per day, or $2.8 million total.

Due to their spending limits, the hackers wouldn’t have charged $2.8 million; however, due to the high budgets set, Facebook’s algorithms started running the ads fast and furious. As they were pausing campaigns, the hackers were enabling them again in real time. After a frantic “Whac-A-Mole” game, they discovered the account that was compromised and removed it.

The compromised account was a legitimate user of the account who had THEIR account hacked. Because of this, Facebook wouldn’t replace the lost funds, and their account got shut down, with all campaigns deleted. Fortunately, these guys caught the hack early and acted fast, limiting their damages to roughly $4,000, but their account was unable to run ads for 2 weeks, causing them to lose revenue. They estimate their total damages to be somewhere in the $40,000 to $50,000 range.

When many people hear these true stories (with the name of the companies withheld to protect their privacy), they adamantly believe someone besides them should step up and take responsibility, covering the losses. “It wasn’t OUR fault!” they say. However, the simple reality is this: if you allow your Facebook account – or any other online account – to be hacked due to weak or reused passwords, no multifactor authentication (MFA) turned on, improper e-mail security or malware infecting your devices due to inadequate cyber security, it is 100% YOUR FAULT when a hacker compromises your account.

Facebook is just one of the cloud applications many businesses use that can be hacked, but any business running any type of cloud application, including those that adamantly verify they are secure, CAN BE HACKED with the right credentials. Facebook’s security did not cause their account to be compromised – it was the failure of one employee.

The BEST way to handle this is to NOT get hacked in the first place. Here’s what you need to do to protect yourself:

  • Share this article to make sure your staff is aware of these types of scams. Cybercriminals’ #1 advantage is still hubris; businesses and most people in general insist that “nobody would want to hack me” and therefore aren’t extremely cautious with cyberprotections.

  • Make sure you create strong, unique passwords for EACH application you and your team log into. Use a good password management tool such as Keeper to manage this, but remember IT MUST BE USED IN ORDER TO WORK. For example, don’t allow employees to store passwords in Chrome and bypass the password management system.

  • Minimize the number of people logging into any account. If someone needs access, give them that access and then remove them as a user ASAP immediately after. The more users you have on a cloud application, the greater the chances are of a breach.

  • Make sure all devices that touch your network are secure. Keylogger malware can live on a device to steal all of your data and credentials.

If you want to ensure your organization is truly secure, click here to request a free Cyber Security Risk Assessment to see just how protected your organization is against known predators. If you haven’t had an independent third party conduct this audit in the last 6 months, you’re due.

It’s completely free and confidential, without obligation. Voice scams are just the latest in a tsunami of threats aimed at small business owners, with the most susceptible being the ones who never “check the locks” to ensure their current IT company is doing what they should. Claim your complimentary Risk Assessment today.

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What Is the Most Secure Way to Share Passwords with Employees

6th December 2023

Breached or stolen passwords are the bane of any organization’s cybersecurity. Passwords cause over 80% of data breaches. Hackers get in using stolen, weak, or reused (and easily breached) passwords.

Secure ways to share passwords

But passwords are a part of life. Technologies like biometrics or passkeys haven’t yet replaced them. We use them for websites, apps, and more. So, companies need a secure way to share passwords with employees. As well as help them manage those passwords more effectively.

Cybersecurity threats are rampant and safeguarding sensitive information has never been more critical. Properly managing passwords securely is a top priority. At the same time, employees deal with more passwords than ever. LastPass estimates that people have an average of 191 work passwords.

Since you can’t get around passwords, how do you share them with employees safely? One solution that has gained popularity in recent years is using password managers.

Let’s explore the benefits of password managers next. We’ll also delve into why it’s one of the most secure ways to share passwords with employees.

Why Use a Business Password Management App?

Password managers give you a secure digital vault for safeguarding passwords. The business versions have setups for separating work and personal passwords. They also have special administrative functions so companies never lose a critical password.

Here are some of the reasons to consider getting a password manager for better data security.

Centralized Password Management

A primary advantage of password managers is their ability to centralize password management. They keep employees from using weak, repetitive passwords. And from storing them in vulnerable places. Instead, a password manager stores all passwords in an encrypted vault. This centralized enhances security. It also streamlines the process of sharing passwords securely within a team.

End-to-End Encryption

Leading password managers use robust encryption techniques to protect sensitive data. End-to-end encryption scrambles passwords. It turns them into unreadable text when stored and transmitted. This makes it nearly impossible for unauthorized users to access the information.

When sharing passwords with employees, encryption provides an extra layer of security. It helps ensure that the data remains confidential even during transmission.

Secure Password Sharing Features

Password managers often come with secure password-sharing features. They allow administrators to share passwords with team members. And to do this without revealing the actual password.

Instead, employees can access the required credentials without seeing the characters. This ensures that employees do not have direct access to sensitive information. This feature is particularly useful when onboarding new team members. As well as when collaborating on projects that require access to specific accounts.

Multi-Factor Authentication (MFA)

Many password managers support multi-factor authentication. This adds an extra and important layer of security. MFA requires two or more forms of verification before accessing an account.

MFA significantly reduces the risk of unauthorized access. According to Microsoft, it lowers the risk by 99.9%. This makes it an essential feature for businesses looking to enhance password security. Especially when sharing sensitive information with employees.

Password Generation and Complexity

Password managers often come with built-in password generators. They create strong, complex passwords that are difficult to crack. When sharing passwords with employees, employers can use these generated passwords. They ensure that employees are using strong, unique passwords for each account.

This eliminates the common practice of using weak passwords. As well as reusing passwords across many accounts. This feature mitigates the risk of security breaches.

Audit Trails and Activity Monitoring

Monitoring is a valuable feature offered by many password managers. It provides the ability to track user activity and access history. Admins can track who accessed which passwords and when. This provides transparency and accountability within the organization.

This audit trail helps in identifying any suspicious activities. It also allows companies to take prompt action. This ensures the security of the shared passwords.

Secure Sharing with Third Parties

Password managers offer secure methods for sharing credentials with third-party collaborators or contractors. Companies can grant these external parties limited access to specific passwords. They can do this without compromising security.

This functionality is particularly useful for businesses. Especially those working with external agencies or freelancers on various projects. It keeps control of the passwords within the organization.

You also never have to worry about losing a password when the only employee who knows it leaves.

Ready to Try a Password Manager at Your Office?

Password managers offer a secure and convenient way to share passwords with employees. They’re an indispensable tool for businesses aiming to enhance their cybersecurity posture.

By adopting password managers, businesses can protect their sensitive information. They also promote a culture of security awareness among employees. Investing in password management solutions is a proactive step toward safeguarding valuable data.

Need help securing a password manager? Give us a call today to schedule a chat.

Article used with permission from The Technology Press.

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