Why we do Security packages and not support

For the last 2 years, we have been working on moving from providing support to providing security. We no long just sale support!

Why!

Since I started Limbtec way back in 2002, what we did and how we did it was far different to today. About 50% of our work was support including installing, and configuring, and about 50% from sales of hardware and software.

Our business model has changed over time, most recently to providing support mainly via remote means. And this being around 80% of our business model, with the remaining being cloud services.

Security

A little over 2 years ago, I sat down and looked at whats next! And the continual biggest issue facing our customer base was Cyber Security, and Cyber Hygene. There is a saying, that if you haven’t had a cyber security breech, then you either don’t know about it, or you are about to!

What needed to change.

The biggest problem is up to this point we were looking at what could be done to help businesses grow. And use technology to achieve that. What the whole of the IT industry seemed to have done is forgotten about making sure this was done in a secure manner! A security first approach.

Methodology

I am not a great fan of reinventing the wheel! And in the UK, there is a certifcation scheme called Cyber Essentials. So we used this framework to build out 3 tiers to achieve Cyber Essentials Standards. Even if Cyber Essentials Certification is not taken up! Our clients should be secure, due to massively improved Cyber Hygene.

Monitoring

So the biggest issue with Cyber Essentials is that it is done on a snap shot. At that point you have a good cyber hygene, but there is no requirement to monitor this. This is where our packages come in, we will monitor the items required, and we budle extra measures in to the mix (depending on package) to strengthen your security.

We haven’t forgotten Support

We started as a support company! And as the biggest growing support requests are around Cyber Security, we are facing these head on, but haven’t forgotten about other support issues, we bundle support into all packages at various levels.

Over the coming weeks, On a wednesday I will be blogging details of what we thing is important to consider, with your business and cyber security. If you want to have a free review please contact us